Refund & Cancellation policy

Last Updated: 13th Feb, 2025

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  • Cancellation Policy
    • Cancellations will only be considered if requested within 7 days of the subscription purchase.
    • However, cancellations may not be entertained if the service has already been activated, provisioned, or used during this period.
    • Once a subscription is active, prorated refunds will not be provided for partial usage.
  • Refund Policy
    • Non-Refundable Services: Subscription fees, one-time setup fees, and other charges for digital services are non-refundable once the service is activated.
    • Eligible Refunds: Refunds may be considered only in cases where the user experiences technical issues that prevent the use of the platform, and the issue remains unresolved despite multiple support attempts. If a refund is approved, it will be processed within 5 business days.
  • Defective or Discrepant Service Claims
    • If you believe the service does not match the description or does not meet expectations, you must contact our customer support within 7 days of activation.
    • Our support team will review your request and determine an appropriate resolution, which may include a service fix, credit adjustment, or refund (if applicable).
  • Warranty and Third-Party Services
    • For issues related to third-party integrations, APIs, or services covered under manufacturer/vendor warranties, please refer to the respective provider for support.
  • Contact Us: If you have any questions or suggestions, do not hesitate to contact us at [email protected]