Refund Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if requested within 7 days of the subscription purchase. However, cancellations may not be entertained if the service has already been activated, provisioned, or used during this period. Once a subscription is active, prorated refunds will not be provided for partial usage.

Subscription fees, one-time setup fees, and other charges for digital services are non-refundable once the service is activated.

Refunds may be considered only in cases where the user experiences technical issues that prevent the use of the platform, and the issue remains unresolved despite multiple support attempts. If a refund is approved, it will be processed within 5 business days.

If you believe the service does not match the description or does not meet expectations, you must contact our customer support within 7 days of activation.Our support team will review your request and determine an appropriate resolution, which may include a service fix, credit adjustment, or refund (if applicable).

For issues related to third-party integrations, APIs, or services covered under manufacturer/vendor warranties, please refer to the respective provider for support.

We may update this Refund Policy periodically to reflect changes in our refund and cancellation requirements. Any updates will be posted on this page along with a revised “Last Updated” date.

If you have questions or concerns regarding this Refund Policy or our refund practices, you may contact us at: DgitialSME over 📩 Email: [email protected]